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Policies and Terms

Welcome to Momomama Japan.
We provide baby gear rental, personal shopping support, and family travel assistance in Japan. The following policies outline how our services operate and how we protect both our guests and our business.

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

We may collect the following information when you use our services:

  • Name

  • Email address or phone number

  • Hotel / accommodation details

  • Order and service requests

  • Optional child-related preferences (e.g., age, needs)

This information is used solely to:

  • Coordinate rentals and deliveries

  • Arrange personal shopping requests

  • Communicate regarding your booking

  • Improve our services for families travelling in Japan

We do not sell or share your personal information with third parties, except when necessary to fulfill service arrangements (e.g., delivery coordination with hotel concierge).

All personal data is handled responsibly and securely.

Terms & Conditions

By using Momomama Japan services, you agree to the following terms.

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Service Scope

We provide:

  • Baby gear rental delivered within Japan

  • Personal shopping support for baby essentials

  • Digital family travel guidance (where available)

All services are subject to availability and confirmation.

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Accuracy of Information

Guests are responsible for providing accurate:

  • Delivery location

  • Contact information

  • Rental dates and requirements

We are not responsible for delays caused by incorrect information provided.

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Product Usage

All rented baby gear must be used appropriately and safely.
Guests are responsible for any loss, damage, or misuse during the rental period.

Delivery & Collection Policy

We deliver baby gear directly to hotels or approved accommodations within our service areas.

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Delivery

  • Delivery timing will be coordinated in advance

  • Items are typically delivered to the hotel concierge or front desk

  • Guests must ensure the hotel is informed of the delivery

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Collection

  • Collection will be arranged based on the confirmed schedule

  • Items must be returned in reasonable condition after use

Exact delivery areas and timing are subject to confirmation.

Refund & Cancellation Policy

We understand travel plans may change and aim to be fair and transparent.

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Baby Gear Rental

  • Full refund: cancellations made at least 7 days before delivery date

  • Partial refund: cancellations within 2–4 days may incur preparation or logistics fees

  • No refund: same-day cancellations or after delivery has been completed

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Personal Shopping Support

  • Refund available if purchase has not yet been completed

  • Once items are purchased on behalf of the guest, refunds are generally not available

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Digital Services (if applicable)

Digital guides or customized recommendations are non-refundable once delivered.

All refund decisions are handled reasonably on a case-by-case basis.

Availability Disclaimer

All services, items, and requested products are subject to availability in Japan.
We will always confirm availability and provide alternatives when necessary.

Limitation of Liability

Momomama Japan is not liable for:

  • Airline delays or travel disruptions

  • Hotel handling or storage issues

  • Third-party product manufacturer defects

  • Unforeseen circumstances beyond our control

Our role is to provide coordination and support to the best of our ability.

Contact

For any questions regarding these policies or your booking, please contact:

Momomama Japan
Email: momomama.jap@gmail.com
Based in Japan

Final Note

We are dedicated to supporting families travelling in Japan with care, flexibility, and professionalism. Thank you for trusting Momomama Japan.

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