Delivery & Return Policy

​Delivery Methods

Tokyo Area

Delivery and collection within Tokyo and surrounding areas may be arranged personally by the MomoMama Japan team or through a trusted local delivery partner, depending on the location, item size, and schedule.

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Outside the Tokyo Area

For deliveries to other areas of Japan, items will usually be sent by courier, such as Yamato Transport, to your hotel, Airbnb, or residential address.

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Delivery Timing

Items are normally delivered on or before the rental start date.

For hotel deliveries, we usually arrange for the items to be left with the front desk before 3:00 p.m. on the rental start date. You may collect them from the front desk at your convenience after checking in.

You may state any special request and our team will try our best to fulfil your requirement.

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For Airbnb or residential deliveries, someone must be available to receive the items during the confirmed delivery time slot unless an alternative arrangement has been agreed upon in advance.

Courier deliveries may be shipped one to two days before the rental start date to help ensure timely arrival.

Actual delivery times may vary depending on the destination, weather, traffic, and courier schedules.

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Same-day bookings require additional processing time. Please contact us before booking to confirm the earliest available delivery time.

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Receiving Your Items

Please confirm in advance that your hotel, Airbnb host, or accommodation is able to accept and store packages or rental items on your behalf.

For hotel deliveries, please ensure that the reservation name provided to MomoMama Japan matches the name registered with the hotel. A reservation number may also be required.

Once the items have been handed to you, accepted by the accommodation, or confirmed as delivered by the courier, the delivery will be considered successfully completed.

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Returns and Collection

Hotel Collection

On the scheduled return date, please leave all rental items with the hotel front desk or concierge before the agreed collection time.

Please inform us once the items have been handed over. If the hotel provides a collection tag or receipt, kindly send us a photograph or screenshot to help ensure a seamless collection.

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Airbnb or Residential Collection

Someone must be available during the confirmed collection time slot unless an alternative arrangement has been approved in advance.

Please do not leave rental items unattended in a hallway, lobby, or outside the accommodation without prior confirmation from MomoMama Japan.

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Courier Returns

When a courier return is arranged, a prepaid return shipping slip will be included with your rental items. Please securely repack the items, attach the provided slip, and leave the package with the hotel front desk or arrange collection according to the instructions provided.

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The agreed return shipping cost is included in your order. Additional charges may apply if the package is returned late, shipped from a different location, requires special handling, or exceeds the agreed shipment conditions.

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Delays and Special Requests

Delivery and collection times are provided as estimated time frames and may be affected by traffic, weather, courier delays, or other circumstances beyond our control.

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If you require late-night delivery, delivery within a specific time frame, a change of address, or another special arrangement, please contact us as early as possible. Additional fees may apply.

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If you have any questions or special requirements regarding delivery or returns, please feel free to contact MomoMama Japan.