Frequently Asked Questions

Q: Where do you deliver?

Our standard service areas include:

Tokyo’s 23 wards
Tokyo Disney Resort area
Yokohama

Selected lightweight products can also be delivered by courier to many other parts of Japan, including Osaka and Kyoto.

Airport delivery and collection are currently unavailable. Please provide a hotel, Airbnb or residential address.

Q: How will my equipment be delivered?

For all hotel deliveries: Please provide the name shown on your hotel reservation and your hotel confirmation number so the front desk can verify the delivery.

Tokyo, Yokohama and Tokyo Disney Resort area

Hotel: Your equipment will generally be delivered to the front desk by 3:00 PM on your first rental day.

You may request a preferred delivery time before booking, subject to availability.

Airbnb or private residence: You will be asked to select your preferred available delivery window when booking. Someone must remain at the address throughout the selected time to receive the equipment.

Delivery may be completed by our team or an assigned courier.

Other areas of Japan

Selected products can be delivered by courier.

Hotel: Your equipment will be delivered to the front desk. You do not need to be present, but please confirm that the hotel can accept and hold it.

Airbnb or private residence: Someone must remain at the address throughout the confirmed courier delivery window.

Q: How do I return the equipment?

Tokyo, Yokohama and Tokyo Disney Resort area

Hotel: Pack the equipment and leave it with the front desk by 12:00 PM on your final rental day. Our team or assigned courier will collect it.

If you need to use the equipment after 12:00 PM, a later collection may be requested up to 7:00 PM, subject to availability. Please include your preferred return time in the Special Instructions field when booking.

Airbnb or private residence: Someone must remain at the address throughout the confirmed collection window to hand over the packed equipment.

Other areas of Japan

A prepaid return courier slip will be provided.

Hotel: Securely pack the equipment, attach the return slip and leave it with the front desk for collection.

Airbnb or private residence: Securely pack the equipment and remain at the address throughout the confirmed collection window to hand it and the return slip directly to the courier.

No payment to the courier will be required. Please keep all bags, boxes, straps and packing materials throughout your rental.

Q: How far in advance should I book?

Courier orders should generally be booked at least three days in advance. During peak travel seasons, we recommend booking one to two weeks ahead for the best selection.

Same-day service may be available in Tokyo, Yokohama and the Tokyo Disney Resort area, subject to availability and preparation time. A ¥1,500 priority arrangement fee applies.

If you need something urgently, please contact us. We will be happy to check what can be arranged.

Q: Is there a minimum rental period?

Yes. A minimum three-day charge applies to all equipment, even if you only need it for one or two days.

Q: Can I receive and return the equipment in different cities?

Yes. Selected lightweight products can be delivered and returned in different locations—for example, delivered in Tokyo and returned from Osaka.

Enter both locations when booking to check available products and delivery fees. Please contact us if you need help planning a multi-city rental.

Q: Is the equipment clean and safe?

Yes. Every item is carefully cleaned, sanitized, inspected and function-checked before each rental.

Please review the individual product description for its age, height and weight limits. If you are unsure which item is suitable, contact us with your child’s details and we will be happy to recommend one.

Q: What is included with my rental?

One mattress sheet is included with every crib or travel-cot rental.

A complimentary stroller rain cover is available upon request and subject to availability.

Please return all equipment and accessories together. Replacement charges may apply to missing or damaged items.

Q: Do you offer discounts for longer rentals?

Yes. Eligible long-stay discounts are applied automatically to the equipment rental subtotal during booking.

Delivery, return and priority-arrangement fees are not discounted.

Q: Can I change or cancel my booking?

Please contact us as early as possible if you need to change your dates, equipment or delivery details. Changes are subject to availability and may involve additional charges.

Our cancellation policy is:

More than 14 days before delivery: Full refund
7–13 days before delivery: 50% refund
Fewer than 7 days before delivery: No refund

Delivery and courier fees may become non-refundable once your order has been prepared or dispatched.

Still have questions?

For booking assistance, equipment recommendations or special arrangements, contact us on WhatsApp:

+81 80 3079 1989

English-language support is available before and throughout your rental.