Frequently Asked Questions

Q: What areas do you deliver to?

We deliver baby gear to hotels, Airbnbs and private residences throughout Japan.

Our Tokyo Area includes Tokyo, Yokohama, Chiba and the Tokyo Disney Resort area.

Our full product selection is generally available within this area.

Delivery to Osaka, Kyoto, Hokkaido and other areas of Japan is available for selected courier-friendly products.

Q: How do I book?

Enter your delivery area, return area and rental dates on our booking page. We’ll show the baby gear available for your trip.

Choose your items, enter your delivery details and complete secure online payment to confirm your booking.

For multi-city trips, long stays or special requests, please contact us through WhatsApp.

Q: Is there a minimum rental period?

Yes. A minimum rental charge of three days applies to all products.

You may rent an item for fewer than three days, but the minimum three-day charge will still apply.

Q: How far in advance should I book?

For Tokyo Area bookings, we recommend booking as early as possible. Same-day requests may be accepted, but the delivery time must be confirmed by our team and a ¥1,500 priority arrangement fee applies.

For Osaka, Kyoto and other areas requiring courier delivery, please book at least three days in advance.

During busy travel periods, including cherry blossom season and major holidays, we recommend booking one to two weeks ahead.

Q: Is the baby gear clean and safe?

Yes. Every item is thoroughly cleaned, sanitized and inspected before each rental.

We carefully clean frequently touched areas, fabric surfaces, wheels, buttons, buckles and hidden corners so that each item is fresh and ready for your child.

Q: What age and weight is the gear suitable for?

Suitability depends on the individual product. Some examples include:

Babyzen YOYO: From approximately 6 months, up to 22 kg
Cybex Orfeo: From approximately 6 months, up to 22 kg
Cybex Libelle: From approximately 6 months, up to 22 kg
Aprica Coconel: From newborn, up to 15 kg
BabyBjörn Travel Crib: Suitable from newborn until your child can climb out independently

Please check the individual product description or contact us if you need help choosing the right equipment.

Q: How are items delivered?

For hotels, we generally deliver the items to the front desk before check-in, usually between 12:00 PM and 3:00 PM. You do not need to be present, but please make sure the hotel can accept items on your behalf.

For Airbnbs and private residences, someone must be present to receive the items during the selected two-hour delivery window.

For other areas of Japan, eligible products are delivered by courier to your hotel, accommodation or residential address.

Q: How do I return the items?

For hotel returns, please pack all items and leave them with the hotel front desk when you check out. We will arrange collection after 12:00 PM on the final day of your rental.

For Airbnb or private residence returns, we will arrange collection according to your selected return details.

For eligible courier returns, a prepared return shipping slip will be included. Please pack all items securely and hand the package to the hotel front desk or an approved courier counter.

Should you have special request, kindly contact us personally and we will try our best to fulfil your request.

Q: Can the delivery and return locations be different?

Yes. You can choose different delivery and return areas when booking.

For example, you may receive an item in Tokyo and return it from Osaka. Available products and delivery fees will be calculated according to your selected route.

Q: Can I use the gear across multiple cities?

Yes. Selected lightweight and courier-friendly products can be used for multi-city trips.

Please enter different delivery and return areas during booking or contact us with your itinerary. Larger products may only be available within the Tokyo Area.

Q: Are rain covers and crib sheets included?

A rain cover is complimentary with stroller rentals upon request, subject to availability. One rain cover may be provided per stroller.

A mattress sheet is complimentary with every crib or travel cot rental.

Please return all complimentary accessories together with the rented equipment. Replacement charges may apply to missing or damaged accessories.

Q: Do you offer long-stay discounts?

Yes. A long-stay discount is automatically applied to the equipment rental subtotal for rentals of eight days or more.

Delivery, return and priority arrangement fees are not included in the discount.

For larger multi-item or extended bookings, please contact us if you need a personalized quotation.

Q: What if the gear is damaged or an accessory is missing?

Normal wear from careful everyday use is expected.

If an item is significantly damaged, lost or returned with missing parts or accessories, additional charges may apply according to our Rental Terms.

Please contact us immediately if anything happens during your rental. We will always review the situation fairly and explain any applicable charges.

Q: Can I cancel or change my booking?

Yes. Our cancellation policy is:

More than 14 days before the delivery date: Full refund
7–13 days before the delivery date: 50% of the rental fee will be refunded
Within 7 days of the delivery date: No refund

If an item has already been prepared, shipped or delivered, delivery or shipping fees may be non-refundable.

Please contact us as early as possible if you need to change your dates, items or delivery details.

Q: How can I contact MomoMama Japan?

For booking assistance, product recommendations or urgent support during your rental, please contact us on WhatsApp:

+81 80 3079 1989

We provide friendly English-language support before and throughout your rental.