Last updated: July 2026

By placing an order, making payment, or accepting delivery, you agree to the following terms.

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1. Booking and Payment

Bookings are confirmed only after payment is completed and MomoMama Japan confirms availability.

Please provide correct delivery, return, accommodation, and contact details. Extra charges may apply if incorrect information causes a failed delivery or collection.

All prices are in Japanese yen.

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2. Rental Period

A minimum three-day rental charge applies to all rental items, even if the item is used for fewer than three days.

The rental period begins on the delivery date and ends on the confirmed return or collection date.

Rental extensions must be approved and paid for in advance.

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3. Delivery and Return

Customers must select both a delivery area and a return area.

The Tokyo Area includes Tokyo, Yokohama, Chiba, and the Tokyo Disney Resort area.

Standard fees are:

• Tokyo Area: ¥3,500 per way

• Other Japan areas: ¥4,500 per way

• Hokkaido and distant areas: ¥5,000 per way

Additional fees may apply for address changes, missed deliveries, missed collections, or special arrangements.

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4. Booking Deadlines

Last-minute Tokyo Area bookings may be accepted, subject to availability. A ¥1,500 priority arrangement fee may apply.

Bookings outside the Tokyo Area must generally be made at least three days before the rental start date.

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5. Hotel, Airbnb, and Courier Delivery

For Tokyo hotel deliveries, items are generally delivered to the front desk between 12:00 PM and 3:00 PM before check-in. Customers do not need to select a time slot.

For Airbnb and private residences, someone must be present during the selected two-hour delivery and collection time slot.

Deliveries outside the Tokyo Area may be handled by courier and will follow the courier’s available time slots.

Customers are responsible for confirming that their hotel or accommodation can receive and store the item.

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6. Cancellation Policy

• More than 14 days before delivery: Full refund

• 7–13 days before delivery: 50% refund of the total order amount

• Within 7 days of delivery: No refund

No refund will be provided for early returns, unused rental days, changes in travel plans, or failed delivery caused by incorrect information or customer unavailability.

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7. Use and Care of Rental Items

Customers must:

• Use items safely and only for their intended purpose

• Follow all age, height, weight, and manufacturer instructions

• Supervise children at all times

• Keep items clean, dry, and secure

• Not repair, alter, sell, lend, or transfer rental items

• Return all parts and accessories

Please contact MomoMama Japan promptly if an item is damaged, incomplete, or unsafe.

 

8. Damage, Loss, and Cleaning

The customer is responsible for the item from delivery until it is successfully returned or collected.

Additional charges may apply for:

• Damage beyond normal wear and tear

• Loss, theft, or missing parts

• Excessive cleaning

• Late return

• Unapproved rental extensions

• Failure to return an item

Charges may include repair, replacement, cleaning, courier, or recovery costs.

The customer agrees to pay valid additional charges after being notified. Where available and permitted, the payment method used for the booking may be charged. Otherwise, a separate invoice may be issued.

 

9. Delays and Availability

Delivery times are estimates and may be affected by traffic, weather, courier delays, hotel procedures, or other circumstances outside our control.

If a confirmed item becomes unavailable, MomoMama Japan may offer a similar replacement or refund the affected item.

 

10. Liability

Customers are responsible for deciding whether an item is suitable for their child and for using it correctly.

MomoMama Japan is not responsible for injury or damage caused by misuse, lack of supervision, incorrect installation, exceeding product limits, or failure to follow instructions.

Nothing in these terms limits any rights or responsibilities that cannot legally be excluded under Japanese law.

 

11. Personal Information

Customer information may be shared with payment providers, hotels, couriers, and delivery partners only when necessary to complete the booking.

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12. Contact

MomoMama Japan
Email: momomama.jap@gmail.com
WhatsApp / Telephone: +81 80-3079-1989
Website: momomamajp.com

These terms are governed by the laws of Japan.