Last updated: August 2026

By placing an order, making payment, or accepting delivery, you agree to the following terms.

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Booking and Payment

Bookings are confirmed after successful payment. Product availability and pricing are checked again before payment is opened. If a confirmed item later becomes unavailable, MomoMama Japan may offer a suitable replacement or refund the affected item.

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Please provide correct delivery, return, accommodation, and contact details. Extra charges may apply if incorrect information causes a failed delivery or collection.

All prices are in Japanese yen.

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Rental Period

A minimum three-day rental charge applies to all rental items, even if the item is used for fewer than three days.

The rental period begins on the delivery date and ends on the confirmed return or collection date.

Rental extensions must be approved and paid for in advance.

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Delivery and Return

Customers must provide a delivery location and return location. These may be a hotel, accommodation, area, or address selected from the available search results.

The applicable delivery and return areas are determined automatically based on the locations provided.

The Tokyo Area includes Tokyo, Yokohama, Chiba, and the Tokyo Disney Resort area.

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Standard one-way fees are:

• Tokyo Area: ¥3,500

• Osaka, Kyoto, Kansai, and other main Japan areas: ¥4,500

• Hokkaido, Okinawa, and remote areas: ¥5,000

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The delivery and return fees are calculated separately. The exact total will be displayed before payment.

Additional charges may apply for location changes, missed deliveries, missed collections, remote locations, oversized items, courier surcharges, or special arrangements.

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Booking Deadlines

Last-minute Tokyo Area bookings may be accepted, subject to availability and operational capacity.

A ¥1,500 priority arrangement fee applies when a Tokyo Area rental begins on the same day or the following day.

Bookings outside the Tokyo Area must generally be made at least three days before the rental start date.

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Hotel, Airbnb, and Courier Delivery

For hotel deliveries, items will generally be delivered to the hotel front desk by 3:00 PM on the first day of the rental, so they are ready when the customer checks in. Customers do not need to select a delivery time slot for hotel delivery.

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For hotel returns, customers should leave all rental items and accessories with the hotel front desk when checking out. MomoMama Japan will collect them after 12:00 PM on the final rental day.

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For Airbnb and private-residence returns, someone must be present throughout the selected collection window, with all rental items and accessories packed and ready.

Deliveries and returns outside the Tokyo Area may be handled by courier and are subject to the courier’s available time windows and service conditions.

Customers are responsible for confirming that their hotel or accommodation can receive, store, and release rental items on their behalf.

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Cancellation Policy

• Cancellation 14 days or more before the delivery date: full refund

• Cancellation 7–13 days before the delivery date: 50% refund of the total order amount

• Cancellation fewer than 7 days before the delivery date: no refund

• Cancellation timing is calculated using Japan Standard Time.

• No refund will be provided for early returns, unused rental days, changes in travel plans, or failed delivery or collection caused by incorrect information, denied accommodation access, or customer unavailability.

• Any refund will be returned to the original payment method. Payment-processing or currency-conversion differences imposed by third parties may not be recoverable.

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Use and Care of Rental Items

Customers must:

• Use items safely and only for their intended purpose

• Follow all age, height, weight, and manufacturer instructions

• Supervise children at all times

• Keep items clean, dry, and secure

• Not repair, alter, sell, lend, or transfer rental items

• Return all parts and accessories

Please contact MomoMama Japan promptly if an item is damaged, incomplete, or unsafe.

 

Damage, Loss, and Cleaning

Charges may include the reasonable cost of inspection, repair, replacement, missing parts, exceptional cleaning, additional rental days, courier services, recovery, or collection.

Before making an additional charge, MomoMama Japan will notify the customer of the reason and amount, together with relevant supporting information where reasonably available.

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By agreeing to these Terms and completing payment, the customer authorizes MomoMama Japan and Stripe to securely save the payment method used for the booking and, where permitted, to charge it for valid amounts arising from approved extensions, late returns, damage, loss, missing parts, exceptional cleaning, or failure to return an item.

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Additional charges are unscheduled and will only be made when an applicable issue arises. The amount will be based on the reasonable cost or fee resulting from that issue. If the saved payment method cannot be charged, MomoMama Japan may issue a separate invoice.

 

Delays and Availability

If delivery is materially delayed, MomoMama Japan will contact the customer and provide an appropriate solution based on the circumstances, which may include rescheduling, a partial refund, replacement equipment, or cancellation and refund of the affected item.

 

Liability

MomoMama Japan remains responsible for matters caused by its intentional misconduct or negligence to the extent required by applicable law.

Customers are responsible for deciding whether an item is suitable for their child and for using it correctly.

MomoMama Japan is not responsible for injury or damage caused by misuse, lack of supervision, incorrect installation, exceeding product limits, or failure to follow instructions.

Nothing in these terms limits any rights or responsibilities that cannot legally be excluded under Japanese law.

 

Personal Information

Customer information may be shared with Stripe, hotels, accommodation providers, couriers, delivery partners, cleaning or operations partners, and other service providers only to the extent reasonably necessary to process payment, fulfil the booking, deliver and collect items, provide customer support, or comply with legal obligations.

Payment-card information is processed and stored securely by Stripe. MomoMama Japan does not directly store full card numbers.

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Online Sales and Statutory Information

The cancellation and return conditions stated in these Terms apply to online bookings. Online mail-order sales in Japan generally do not receive a statutory cooling-off period, although applicable consumer rights remain protected. Required business information is available on MomoMama Japan’s Legal Notice / Specified Commercial Transactions Act page.

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Contact

MomoMama Japan
Email: momomama.jap@gmail.com
WhatsApp / Telephone: +81 80-3079-1989
Website: momomamajp.com

These terms are governed by the laws of Japan.