Refund Policy

Cancellation & Refund Policy

Cancellations

Cancellation eligibility is calculated based on the scheduled delivery date:

• 14 days or more before delivery: Full refund.

• 7–13 days before delivery: 50% of the rental fee will be refunded.

• Fewer than 7 days before delivery: No refund will be issued.

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After Dispatch or Delivery

Once the rental items have been dispatched, delivered to the accommodation, or accepted by the guest or accommodation staff, the order becomes non-refundable.

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No refund will be provided for unused rental days, early returns, changes of travel plans, or items that the guest chooses not to use after delivery.

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Delivery and Shipping Fees

Delivery, collection, and shipping fees may be non-refundable once the order has been prepared, scheduled with a delivery partner, or dispatched.

Any additional costs already incurred for courier services, special delivery arrangements, or payment processing may also be deducted from the refund where applicable.

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Changes to a Booking

Requests to change the rental dates, delivery address, collection address, or rental items are subject to availability.

Additional charges may apply. If a requested change cannot be accommodated and the booking is cancelled, the standard cancellation terms above will apply.

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Refund Processing

Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.

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Cancellations by MomoMama Japan

If MomoMama Japan is unable to fulfil your booking, you will receive a full refund for the affected items and any related delivery fees.

If you have any questions about a cancellation, booking change, or refund, please contact us as early as possible.